My Pac code hasn't come through

ColinTemple
Visitor

‎26-06-2021 01:51 PM

I changed my iPhone X to an iPhone 12 slim. on a Thursday around 15;00, I did this all via online chat. I submitted my PAC code during this ordering service. Its now Saturday and nothing has happened to either iPhone yet. How do I know when my PAC code is on my new iPhone 12 slim? and at what stage do I delete all my stuff from the old iPhone X?

Do the EE PAC team work Saturdays?

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Leanne_T
EE Community Support Team

‎26-06-2021 02:26 PM - edited ‎26-06-2021 03:32 PM

Hi @ColinTemple

 

Thanks for coming to the community. 

 

If you provide the PAC before 5.30pm on a working day, we will endeavour to have your number transferred the following working day.

 

If your request is made after 5.30pm, or made on a weekend or bank holiday, your number will take two working days to transfer.

 

I would suggest giving us a call on 150, the team will check your number transfer for you. 

 

You can remove the details from your old iPhone when you no longer wish to use this iPhone 🙂

 

Leanne.

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