The EE Community

Smart Wifi Pro + landline

I have reached the maximum 5 devices I can add to my EE fibre - 4 x digital landline handsets and 1 phone connected via the wifi adapter. However I also need to connect a burglar alarm - which works if I delete one of the above devices and use anothe...

New user

Iam a new user.I bought a monthly 10£ pack and tge data ran out quickly.Well tge subscription is not yet ended and I have call minutes and other things but I want new data. I already did a top up of 10£ but its not giving me data.So for more data I h...

Changing my Community Username

HelloI'm wishing to change my Username on here I've tried looking but can't seem to find if there is a way.

EE Perk

I am a bus driver, my previous company was part of the EE Perks and i currently have a contract in place which is about to expire. I now work for a different bus company via transfer who also participate in EE Perks. My problem is validating my accou...

Pack paid for but no data or unable to call

I have a pack which I purchased on monthly standing order. The payment has come out from my bank account. My online account says that I have the services until the 27th of April but when I text AL150 it says my last payment was the 27th of February. ...

How to cancel order without phoning? Can't get through on phone as not EE custom

Hi, How do you cancel nintendo switch 2 preorder without phoning up? I ordered 1 today at 10am, no order confirmation until 5pm. Had an awful experience with EE customer service all day, both live chat and phone wouldnt help me as I'm not an EE custo...

Hello,I am experiencing a similar situation. I have been on the Full Works plan for several years and have utilized the Go Further Roaming Extra. Recently, I noticed that this feature has been divided into two categories: EU and ROW 1. Today, I recei...

Cancel order

Hi I want to cancel a recent order and don’t wanna switch anymore no one answering the phone to me was wondering can someone n help me with this please thank you getting charged to leave my current provider can’t pay that thanks 

EE Tech Support (150) asked me to enter my Card Details and CVC over the phone

Why did they do so? Is it safe and secure? They said it was for a credit check when I was changing my mobile plan. We are told to never share our CVC (3 digits in the back of our card) with anyone over the phone.