Replacement sim

Nomadjac
Explorer

‎24-07-2020 09:11 PM

  • I ordered a replacement sim over a week ago and not arrived yet. Is it normal to take so long?
0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎25-07-2020 08:15 AM

Hello @Nomadjac. 

 

Welcome to the EE Community. 

 

SIM delivery via post should take 3-5 days. 

 

If you have not received this I would recommend getting in touch. 

 

Katie.

0 Helpful
Nomadjac
Explorer
In response to Katie_B

‎26-07-2020 09:52 AM

I would like to get back in touch but chat option is not available for paygo and I'm partially deaf so prefer not to talk on the phone.  The sim has not arrived yet and now I need to change the delivery address to reorder if its not been actioned. 

0 Helpful
Katie_B
EE Community Support Team
In response to Nomadjac

‎26-07-2020 09:59 AM

Hi @Nomadjac. 

 

Thanks for getting back to me. 

 

We can help with alternative communication if you're hearing impaired. To contact us directly using the Relay UK service (previously Next Generation Text), dial 18001 07953 966 250.

 

Alternatively, are you near a local EE Store?

 

If yes, a member of staff can provide you a new SIM over the counter as long as a suitable photo ID is provided. 

 

Please be sure to let me know if you have any further questions.

 

Katie 🙂

0 Helpful