Mobile Data

[caitlinlrs]

I had a text message that said I have used all of my data, which I know I haven't as it states that I have not and was told it would refresh on the 13th when it refreshes on the 1st of every month and only just refreshed on Monday. I think it was a scam text but I can't use my mobile data.

[caitlinlrs]

No I have not, but I dont think it would resolve my issue anyway

[Katie_B]

What reports back if you text AL to 150?

Katie 🙂

[caitlinlrs]

It says the same thing

[Katie_B]

Hi @caitlinlrs. 

Are you able to copy the response into a post?

Have you previously had a data add-on active?

Katie.

[caitlinlrs]

Your current charges to go onto your next bill are £0.00 (this excludes line rental, VAT & any unprocessed charges). Your current allowance is : Unlimited UK and EU Texts and unlimited minutes to use in the UK, and whilst abroad in our Europe Zone. This will reset 13 Feb 2021.
You have used 0Bytes of free data this billing period, reply FREE USAGE  to see a full breakdown.

For a summary of your recent invoices and payments reply BILL or for more info on our other Text Services, reply HELP or go to ee.co.uk/text150

I'm not sure what that means, sorry

[Katie_B]

Thank you @caitlinlrs. 

Have you purchased additional data?

I would recommend giving us a call so our customer care team can ensure your account refresh date is not the 13th. 

Katie 🙂