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Late Delivery

PMHINCH
Investigator
Investigator

‎09-12-2020 09:31 PM

Dear EE,

 

I ordered my phone on Friday 4th Dec. I called to confirm the order when asked and was told it would be sent out in Monday 7th. This hasn’t happened and your tracker doesn’t work. The iPhone you had available was for immediate delivery. Please kindly advise. 

thanks

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎10-12-2020 08:41 AM

Hi @PMHINCH

 

Welcome to the community.

 

Which phone did you choose? Please let me know the memory size and colour too.

 

Thanks


Chris

0 Helpful
PMHINCH
Investigator
Investigator
In response to Christopher_G

‎10-12-2020 08:42 AM

Hi Chris,

It was 128gb Pacific Blue.

Thanks

P
0 Helpful
Christopher_G
EE Community Support Team
In response to PMHINCH

‎10-12-2020 08:43 AM

Is it the iPhone 12 Pro or the iPhone 12 Pro Max, @PMHINCH?


Chris

0 Helpful
PMHINCH
Investigator
Investigator
In response to Christopher_G

‎10-12-2020 08:44 AM

Hi Chris,

 

sorry, it was the 12 pro max. 

peter

0 Helpful
Christopher_G
EE Community Support Team
In response to PMHINCH

‎10-12-2020 09:26 AM

Thanks @PMHINCH

 

New orders of the iPhone 12 Pro Max 128Gb in pacific blue are expected to be dispatched within 14 days. I think at the time you ordered they were in stock though.

 

I'd recommend speaking to our Mobile Care team to check your order, make sure everything it OK with it.

 

Chris

0 Helpful