Sim

[Mrswoody22]

Hi

I have put the SIM card into my new phone and noticed I have put 12 digits and not 14. I was confused as there were two numbers in brackets. The message says 12 or 14, I have been looking online an looks like I should have put 14 numbers. How do I get this reset as I have no signal to receive another text with a number. 
thanks x

[bristolian]

Hi @Mrswoody22 

Is this SIM a replacement one or new one, and from where did you obtain it? Are you on PAYG or pay-monhly?

[Mrswoody22]

Morning! I’ve spoken to someone on live chat just now an they have rectified it for me all sorted. They were brilliant..
thank you x

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[Jon_K]

Thanks for letting us know you're all sorted, @Mrswoody22 🙂