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Sim

Mrswoody22
Explorer

‎10-12-2020 08:24 AM

Hi

I have put the SIM card into my new phone and noticed I have put 12 digits and not 14. I was confused as there were two numbers in brackets. The message says 12 or 14, I have been looking online an looks like I should have put 14 numbers. How do I get this reset as I have no signal to receive another text with a number. 
thanks x

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎10-12-2020 09:02 AM

Hi @Mrswoody22 

 

Is this SIM a replacement one or new one, and from where did you obtain it? Are you on PAYG or pay-monhly?

0 Helpful
Mrswoody22
Explorer
In response to bristolian

‎10-12-2020 09:03 AM

Morning! I’ve spoken to someone on live chat just now an they have rectified it for me all sorted. They were brilliant..
thank you x

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0 Helpful
Jon_K
Former EE Employee
In response to Mrswoody22

‎10-12-2020 09:16 AM

Thanks for letting us know you're all sorted, @Mrswoody22 🙂