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Keeps coming up that I can't establish a secure connection

cherishedchar
Investigator
Investigator

‎11-07-2018 07:16 AM

 
15 REPLIES 15
cherishedchar
Investigator
Investigator
In response to Christopher_G

‎18-11-2018 09:42 AM

Yes

Sent from Yahoo Mail on Android
0 Helpful
Christopher_G
EE Community Support Team
In response to Profile closed

‎18-11-2018 09:49 AM

OK, thanks. 

 

I recommend speaking to our technical support team, @cherishedchar.

 

They'll be able to check over your account and run through some troubleshooting with you.


Let us know how you get on.

 

Chris

 

0 Helpful
Northerner
EE Community Star
EE Community Star
In response to Profile closed

‎18-11-2018 11:11 AM - edited ‎18-11-2018 11:11 AM

@Profile closed

 

  • What device are you using 
  • Are you PAYG or pay monthly? 

Thanks

 

@cherishedchar

 

Have you really tried what I said in my post? I'm finding difficult to believe you have and that you are still having the same problem since July without mentioning it.

 

The issue is a bug in Samsung's default WebKit browser which is well known in older devices but changing your default browser fixes it. 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Profile closed
Not applicable
In response to Christopher_G

‎18-11-2018 03:47 PM

Hi 

 

Thanks for responding. 

 

All resolved. Turns out that EE had put up parental controls which prevented proper access via 4G. Call the technical support team and they have turned it off.

 

Thanks again!

0 Helpful
Nasar339
Visitor

‎17-12-2021 02:36 PM - last edited on ‎17-12-2021 03:28 PM by EE Community Moderator

Hi my name is xxxxxx xxxx xxxxx, 

my sim number:- xxxxxxxxxxx.

I’m xx old, I’m using ee sim, some websites not coming, it’s showing this site can’t provide a secure connection,  please unblock age restrictions, thanks 

 

[Mod edit: Please do not post personal information on the public board. Thanks!]

0 Helpful
wardi
Star Contributor
Star Contributor
In response to Nasar339

‎17-12-2021 02:44 PM

@Nasar339 .. please remove your number, this is a public forum and you might get spammed.  To change your restrictions.. on contract this can be changed in your app, on PAYG you need to phone customer services.

0 Helpful