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10£ pack pay As you go

Hello. I’ve just bought 10£  pack. I also requested for number transfer which is still under processing but I noticed I can’t make a call and text. Could you help me with this? I don’t know if this has something to do with the number transfer.Many th...

jmauhay by • Visitor
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  • 0 replies
  • 0 Helpful

Coverage in Queslett and Pheasey

We are aware of a signal issue that is affecting some of our customers in the Queslett and Pheasey area. Our mast in the area had to be removed from the existing site at the end of May 2025, as this was requested by the site owner.  Our engineers ...

Leanne_T by • EE Community Support Team
  • 109 Views
  • 3 replies
  • 5 Helpful

Connection Dropping Out At The Same Time Every Day

Hello! I have recently moved to EE broadband and it has been mostly working pretty well. I have had an issue with it for a while where the connection would drop for a minute/two sometime in the hour of 12am every single day. It has also changed with ...

ow259 by • Investigator
  • 9817 Views
  • 151 replies
  • 39 Helpful

Sky Q Problems

Hello All, this may not be the right place for this post, but I thought I’d try in case it’s something EE related rather than Sky Q…..I have searched other threads for this scenario and not found anything that’s applicable but apologies if I missed i...

I have ordered a phone and no confirmation

I have ordered a phone and payed the deposit I haven’t received a confirmation email so can’t track it. It’s also not showing in my orders it just says page unavailable. The money has been taken fro my bank,should I be worried 

Probable SPAM call

I received a call claiming to be from EE.  They said my sim card would stop working in a couple of days as EE needed to change it and I needed to give her my email address to confirm my identity - she said this was to change from 4G to 5G.  I said EE...

Pezza57 by • Visitor
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  • 0 replies
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Can't Make or Receive Calls

I'm in Norway and have roaming enabled with unlimited data and UK calls. Data services - email, internet - work well but I can't make or receive calls. What do I need to do to make phone calls?

EE71-2BE8GB3 admin help needed

I have just bought myself a new drone and want to use my old EE71-2BE8GB3 to connect to it when out on the North Yorkshire MoorsAs it's a few years old I've gone and forgotten the admin password for it - is there a way to reset this unit back to fact...

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