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Keeping number when moving from Contract to Sim only

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Triarii
Explorer

‎27-11-2021 01:31 PM

I've asked for an EE SIM only contract after being a long time EE contract customer. I didn't realise that I'd get a new SIM with a new number. How can I ensure that I keep the same number? Calling 150 I'm informed  that there's a 20 minute wait to get through.

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1 SOLUTION

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XRaySpeX
Grand Master
Grand Master

‎27-11-2021 04:16 PM

To keep your no. you needed to upgrade your existing EE contract to a SIM-Only contract. As it is you just asked for a new SIM-Only contract, which comes with a new no.

 

If you are still within your statutory 14-day cooling-off period, you can call CS to cancel it FoC & then order an upgrade to SIM-Only for your contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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mikeliuk
Ace Contributor
Ace Contributor

‎27-11-2021 01:34 PM

Hi @Triarii ,

 

I believe you intended to upgrade a contact which included a mobile phone to a SIM-only contract and that process would ensure you keep your old number.

 

Are you certain you did not unwittingly confuse the EE adviser by requesting a new EE SIM-only contract when you "asked for an EE SIM only contract" ?

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XRaySpeX
Grand Master
Grand Master

‎27-11-2021 04:16 PM

To keep your no. you needed to upgrade your existing EE contract to a SIM-Only contract. As it is you just asked for a new SIM-Only contract, which comes with a new no.

 

If you are still within your statutory 14-day cooling-off period, you can call CS to cancel it FoC & then order an upgrade to SIM-Only for your contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Triarii
Explorer
In response to mikeliuk

‎01-12-2021 05:28 PM

I did it online as getting hold of someone is proving impossible. 30 min wait on the phone. Have to go into town then I think.

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