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Switched SIM to new phone and now monthly data not showing

ClarryB
Visitor

‎01-12-2021 05:05 PM

My son has just got a new phone as he broke his last one. Bought same iPhone model (secondhand), unlocked, and put SIM in new phone but his data balance of 18gb isn’t registering. I’ve checked on EE account and the data is showing there. Any suggestions please? Thank you. 

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1 REPLY 1
Northerner
Grand Master
Grand Master

‎01-12-2021 06:16 PM

Hi @ClarryB 

 

Changing the phone doesn't impact your data allowance or SIM. 

 

Or are you talking about he cannot use the internet? Have you tried restarting your network settings on the phone? 

 

Thanks



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