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Can’t show your order details right now

ChBooth
Explorer

‎25-11-2021 07:22 PM

Placed an order to pay monthly for a console, EE website said it was in stock. I have checked for a tracking update with my order number, but it’s still showing a message ‘we can’t show your order details right now’ 3 days after the order @EEcomunity13 

0 Helpful
3 REPLIES 3
ChBooth
Explorer

‎25-11-2021 07:40 PM

I placed an order 3 days ago, a console that showed in stock to pay monthly. 
I have checked the delivery tracker, but every time I enter the number it displays a message, ‘can’t show your order details right now’ 


why would this be? 

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎25-11-2021 08:01 PM

That's 3 times so far. Any more?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Leanne_T
EE Community Support Team

‎26-11-2021 08:07 AM

Morning @ChBooth

 

Thanks for posting. 

 

We can only provide tracking for orders that include a pay monthly device. If there are any problems with your order you will be contacted directly.

 

Your order may take up to 14 working days to arrive. If, for any reason, your delivery will take longer than this we'll keep you informed by email.    

 

Thanks. 

 

Leanne.