It keeps on saying error occured when ever i tried to top up my credit

[susybaka69]

Whenever i try to top up my credit it always says error occured and i have tried so many times. pls help

[Christopher_B]

Hi @susybaka69

I hope you're well and and having a nice day, other than this issue of course. 

I'm sorry this hasn't been working for you, are you signed into your account or using the fast top up? 

Thanks

Chris 

[susybaka69]

I am signed into my acount and im not so sure if i am using fast top up because when i try to top up my credit on my it says i have to add a card and i do that but then it says oops something went wrong, every time i try.

[Jon_K]

Hi @susybaka69.

Can you try using following our Fast Top-Up help page, and let us know if you're able to top-up?

Jon

[XRaySpeX]

Try using Fast Top Up online with a UK bank card. That won't ask you to register a card.