I want to leave EE

neilsurf
Investigator
Investigator

‎04-09-2021 08:47 PM

I want to email someone to tell them I no longer want to be with EE. Anyone know how to do this as the web site just takes you to a dead end?

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6 REPLIES 6
Northerner
EE Community Star
EE Community Star

‎04-09-2021 09:00 PM

Hi @neilsurf 

 

You need to call EE CS on 150 and give 30 days notice. 

 

You may need to pay off any remaining contract term.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
neilsurf
Investigator
Investigator
In response to Northerner

‎04-09-2021 11:07 PM

Every time I want to call the call centre is closed. I want an email address to send my notice

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Northerner
EE Community Star
EE Community Star
In response to neilsurf

‎04-09-2021 11:15 PM

Hi @neilsurf 

 

There is no email. 

 

You need to call within working hours as per my signature.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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neilsurf
Investigator
Investigator

‎04-09-2021 11:18 PM

Now you see why I want to leave?

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XRaySpeX
EE Community Star
EE Community Star
In response to neilsurf

‎05-09-2021 01:02 AM

You may write to them giving your notice of cancellation at:

 

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE mobile number.

 

Your 30-days notice will be taken from when they receive your letter.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Profile closed
Not applicable
In response to XRaySpeX

‎05-09-2021 01:10 AM - edited ‎05-09-2021 01:12 AM

@neilsurf if you wish to retain your number when leaving text PAC to 65075 you will be sent a PAC code once you have given the code to your new provider & your number is transferred your account will be automatically terminated and a final bill will be produced within 7 working days as @Northerner  mentioned you could be subject to termination charges if your still within your minimum term.

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