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How do I inform EE want to leave

Minor8401
Visitor

‎24-12-2021 09:59 PM

I am wanting to inform EE that I intend to leave, however can this only be done over the phone? 

0 Helpful
2 REPLIES 2
David
Brilliant Contributor
Brilliant Contributor

‎24-12-2021 10:43 PM

Hi @Minor8401 

 

Welcome to the EE Community,

 

If you wish to cancel and not retain your number you can give 30 days notice to cancel your contract by calling 150.

 

to keep your number text the word PAC to 65075 and you will receive a text back with your PAC code you will then need to give it your new provider.

 

Thanks

 

David.

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎24-12-2021 11:37 PM

You may also write to them giving your notice of cancellation at:

 

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE mobile number.

 

Your 30-days notice will be taken from when they receive your letter.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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