Payment reverted. (Can't pay for PAYG)

[zeroichi]

Hi, I ordered two PAYG sim cards, and while I could set up a auto-renewing Pack normally on the first sim card with my debit card, my second sim constantly reverts payment for all my debit cards (from different banks too).

I called EE and since they couldn't resolve it, they gave me a free Pack but I'm still unable to set up any form of payment for the next month's pack.

Any advice?

[Christopher_B]

Hi @zeroichi

I hope you're well and having a nice day, other than this issue of course. 

As you're still unable to set this up the best thing to do is have another chat with our customer care team, so they can look into it again.

Thanks 

Chris

[XRaySpeX]

Try using Fast Top Up online with a UK bank card.

[zeroichi]

After approving the bank transfer from my bank app (Revolut), on the Fast Top-Up page it just returns "An error has occurred", with no further notifications from my bank app.

When trying again, it returns the same error, without any security notification at all from my bank app, as if no transaction is even taking place.

[zeroichi]

I tried again with my Monzo card. And exactly the same thing happens...

[Leanne_T]

Hi @zeroichi

Thanks for coming back to us. 

If you get in touch with our Pay as you go Care team, they will get this looked into further for you. 

Thanks. 

Leanne.

[zeroichi]

Hi everyone,

Thanks for the assistance.

Customer care couldn't help after a long (boring) week of EE blaming both my banks and "how about that, does that work now?".

Now switched to 3. Auto direct debit setup in 1 minute. Issue resolved.

[Leanne_T]

Hi @zeroichi 

Thanks for coming back to us. 

I am sorry to hear you have left EE. 

All the best. 

Leanne.