Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Changing PAYG 'pack' - will I lose my existing 'Boosts'?

Go to solution
dj-nostalgia
Investigator
Investigator

‎01-11-2021 05:13 PM

The Post title pretty much covers it...

 

I have set up a payment card in my account to make payments every 30 days, after receiving a text saying I could save 10% on my monthly PAYG payment by doing so. Unfortunately, the first time a payment was taken I was charged the full price! I complained to EE CS but got nowhere...

 

Currently, every 3rd monthly payment I make, I receive a 'free Boost'. If I switch to one of the new 30-day packs, will I lose all the free Boosts I have accumulated - currently boosted up to 5GB of data each month?

0 Helpful
1 SOLUTION

Accepted Solutions
Go to solution
XRaySpeX
Grand Master
Grand Master

‎01-11-2021 05:19 PM - edited ‎01-11-2021 05:21 PM

No, you keep all your existing Boosts when you switch to 1 of the new packs.

 

What are EE Free Boosts? :

Legacy and 2020 customers

If you move from an older pack to our newer pack range, you will not lose any boosts you have already earned on your allowance. Once you have moved to our newer packs, you will be subject to the new Free Boost rules as laid out above and will be able to earn an additional six boosts on top of your allowance.

You only get the 10% discount on buying the new packs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

1 REPLY 1
Go to solution
XRaySpeX
Grand Master
Grand Master

‎01-11-2021 05:19 PM - edited ‎01-11-2021 05:21 PM

No, you keep all your existing Boosts when you switch to 1 of the new packs.

 

What are EE Free Boosts? :

Legacy and 2020 customers

If you move from an older pack to our newer pack range, you will not lose any boosts you have already earned on your allowance. Once you have moved to our newer packs, you will be subject to the new Free Boost rules as laid out above and will be able to earn an additional six boosts on top of your allowance.

You only get the 10% discount on buying the new packs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)