Downgrading broadband package

[LesleiM]

What is the minimum period for the contract... I have a 18 month since May 2021 on a 300 max Fibre £50pm, but in reality the BT connections only give us a max of 70MB... This is what the engineer told me at the time of connection, can I downgrade without the penalties as the service I've purchase cannot be delivered?

Speed test:

Ping 7

Jitter 5

download 65

upload 42

Thnxs,

Paola

[XRaySpeX]

@LesleiM : Welcome to EE's Home Broadband Forum.

The min. contract term for new contracts is 24 months.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.