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want to change back to my 5 pound plan with my free boost

ky0na
Investigator
Investigator

‎25-08-2021 06:19 AM

I had always been using the 5 pound pack for a month (about 2 yrs), but this year around January it was just gone! Lost all my free boost because I cannot choose that package and customer service has told me to switch to the 1 pound pack for a week, saying that they will keep my free boost. It did for the week and then gone. Not surprised and no need to use that afterwards at that time so i didn't bother to contact them back again for the issue.

Now that I can see the plan is back, is it possible to let me switch back to my 5 pound pack with my orginial 5 pound pack free boosts?

0 Helpful
1 REPLY 1
Jon_K
Former EE Employee

‎25-08-2021 07:57 AM

Hi @ky0na.

 

If you can give our Customer Care team a call, they will be able to change you to an available pack, and also check your account history to see what boosts you should have.

 

Let us know how you get on.

 

Jon

0 Helpful