I topped up for data but no more data?

MifiGirl123
Visitor

‎22-10-2020 08:30 PM

So today I went into a Spar store and topped up my Mifi device (that I recently bought) with £15 for 8GB of data I only ever use it for data for my iPad) but I got home and the top up wasn’t on my account, it was only showing the 4.1GB that was left from the first top up. I was wondering if anyone knew what could’ve happened to the £15 that I topped up? And if anybody knew how I could get it back? Thanks

0 Helpful
2 REPLIES 2
MiTZZZ999
Contributor
Contributor

‎22-10-2020 08:53 PM

How did you top up? By the top up card? And you still have the top up receipt?

Leanne_T
EE Community Support Team

‎23-10-2020 08:45 AM

Morning @MifiGirl123

 

Thanks for coming to the community.

 

Can you text BALANCE to 150 and let me know the full reply?

 

Speak soon 🙂

 

Leanne.

0 Helpful