I haven't received My upgrade

Gbill98
Explorer

I paid for next day delivery and have not received a text or a email about anything and still have no received my phone where as my sister. Got it the next day and was not charge delivery 

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Gbill98   Did you order over the phone ? If you did you’ll be charged next day delivery. If you order online you are not charged.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Yes i did it over the phone but still haven’t received my phone 

Jon_K
Former EE Employee

Hi @Gbill98.

 

Welcome to the community.

 

If you don't receive your phone today, I'd recommend contacting our Customer Care team in the morning so they can check what is happening for you.

 

Jon