Hello, I have made an online order for a pay as you go phone 48 hours ago I had one email confirming a successful order but I'm waiting for it to despatch also it hasn't even taken my £120 out of my account. Anyone know if this is normal in the current climate or is something wrong?
Ok, so I called customer services they talked to "digital sales" they said they couldn't find an order with the reference number I gave them and advised me to order it again. So I tried to order it again but it was different process. I was ordering a pay as you go galaxy a20e but they were asking for credit check information which they didn't ask for before. I am unemployed but they were forcing me to put employment details that I don't have and asking for date I joined bank etc as if I was trying to buy a contract but I'm not it was 100% a buy now transaction which is weird so I was forced to buy a phone from eBay instead.
It said pay now £119.99 pay monthly £0.00 but alas the credit check info was needed for some bizarre reason website error not mine. I'm annoyed seeing as I had a successful orderb2 days ago that just vanished and now this! Poor customer service just shrugged there shoulders and said try again only for the website to be making some kind or mistake
I would ask you to try clearing cookies and cache and visiting the EE Shop in a different web browser to see if this showed the pay as you go option, however I have read you have now purchased the device elsewhere, I am sorry I could not help you get this sorted.
