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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2977 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16196 Views
  • 51 replies
  • 65 Helpful

Order

I ordered a phone yesterday lunchtime for my had an email to say on its way but no order number. When I look on the website none of it makes sense. I got one email to say Thankyou for taking out sim only plan which I didn’t I ordered phone and plan. ...

Cannot Log In

I upgraded online on Monday (27/04/20) but I was unable to log in beforehand because of an error message saying "Sorry, we were unable to complete your request right now. Please try again later." I received an order confirmation email but also an ema...

reamcar by Visitor
  • 410 Views
  • 1 replies
  • 0 Helpful

Add On Plan - Not Allowing to add to basket

I am trying to get some Nintendo Switch Joy Cons, added to my account as part of the buy now pay later plans, I have live chat with Mia earlier but although she said that I have been accepted I need to ring 150. After doing so, they are only acceptin...

Beats Headphones

I ordered some headphones vis EE just over two months ago and this morning a screw has come loose that’s inaccessible, are EE liable to replace them?

Mez93 by Explorer
  • 502 Views
  • 1 replies
  • 0 Helpful

Order delivered to store and stuck there

My 70plus mother ordered and paid for a phone that was delivered to a joint EE/Argos store for her to collect in store but lockdown happened on 23rd March before she could collect, any help or advice as to whether she could get this re-ordered and de...

RJME by Explorer
  • 475 Views
  • 3 replies
  • 1 Helpful

Upgrade

Hi, my boyfriend recently upgraded his early upgrade phone which he needs to send back. On the phone the lady said that with the phone there would be a silver bag in which he would need to put his old phone in and send back within 14 days, however on...

I haven't received My upgrade

I paid for next day delivery and have not received a text or a email about anything and still have no received my phone where as my sister. Got it the next day and was not charge delivery 

Gbill98 by Explorer
  • 561 Views
  • 3 replies
  • 0 Helpful

Order not despatched yet

Hello, I have made an online order for a pay as you go phone 48 hours ago I had one email confirming a successful order but I'm waiting for it to despatch also it hasn't even taken my £120 out of my account. Anyone know if this is normal in the curre...

Chris120 by Investigator
  • 531 Views
  • 7 replies
  • 0 Helpful

Resolved! Very Happy Customer Today

Hiya. Joined community yesterday. Very quickly advised I'd need to ring 150 as I was wanting to change from monthly DD to Payasyougo. I was not relishing the prospect, particularly as message advised it was approx. 1 hr. + wait! I was fortunate enoug...

Resolved! Upgrade

Hello, I upgraded my phone and received an email confirmation but I’ve not since received anything else so can someone tell me when my new phone will be delivered please? i also cannot track my order. I need it ASAP.  I've upgraded to an iPhone 11. 

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