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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 3053 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16573 Views
  • 51 replies
  • 65 Helpful

Positive Feedback

I did not receive the usual feedback text messaging service following my call and I was wondering where I can forward on positive feedback as I received fantastic customer service from a member of your tech support team tonight (after an unsuccessful...

How can I get in touch with customer services during the lockdown?

I have tried to purchase a SIM only contract online but I received an e-mail asking me for further information before the order can be fully processed.  The e-mail asked me to call customer services and provided the number, but it seems that they are...

LukeM91 by Visitor
  • 520 Views
  • 2 replies
  • 1 Helpful

Phone call required to process order?

Hi, I recently ordered a new phone today (upgrading a previous contract) and the whole process was fine - entered a pin to confirm it was me, made the purchase and received a confirmation email etc. However, I've just received an email saying that EE...

htys by Investigator
  • 1326 Views
  • 2 replies
  • 1 Helpful

my upgrade

Hi EE, I upgraded my old phone on the 12th of April, and now we are on the 28th, just would like to know, how much longer I need to wait, and why I have had no response from EE in anyway, I do know we are in a strange situation worldwide, but a text ...

kbeerling by Investigator
  • 752 Views
  • 7 replies
  • 0 Helpful

£240 off Galaxy Watch Active2 when you buy an S20

How do I use this offer? I want to upgrade my galaxy s9 to the galaxy s20 and want to use this offer to get a galaxy watch active2 for £12 a month aswell but cant add them both to my basket and when I go through to pay for either there is no option t...

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Morgan97 by Explorer
  • 667 Views
  • 3 replies
  • 0 Helpful

Re: Only half of my add on accessory order was delivered

I recently upgraded with add on extras I got my echo dot but not my echo show or the Samsung qled TV and I paid the upfront cost I've had no emails or texts to say about delivery also when I added the echo speaker I paid that then I was told it wasn'...

Remove a phone line

I need to remove a phone line from my account. I am out with my sim only deal, it expired in February. Can I do this online?

Re: No order delivery date

Hi I’m in the same situation as the above user. I’ve ordered a product with you and I’m yet to get any notification as to when it’s going to be delivered or dispatched. Many Thanks. 

PJ38 by Explorer
  • 436 Views
  • 1 replies
  • 0 Helpful