I am having problems accessing ee perks portal

[LAUS]

I have registered for ee perks but keeps telling me my account has been deactivated because I haven't verified my account in time, so I need to re register. I try to re register and it says that my email address is already registered. I have called EE 150 several times and they cannot help. 

How do I resolve this?

[Bramble91]

I am trying to log into the perks portal but it won’t accept my log in details and it won’t send me a password reset email. Can you help please?

[Katie_B]

Hello @Bramble91. 

Welcome to the EE Community. 

Can you confirm if you have ever been able to log in to your account?

If yes, have you checked your Spam/Junk folder?

Katie 🙂

[Bramble91]

Yes I have logged in before and I have checked my junk folder but no email

[Katie_B]

Thanks for confirming @Bramble91. 

When you have a moment please check your private messages. 

Katie 🙂

[Oz63]

I too am having problems! Was asked to verify my account (had account for two years).

Unfortunately, I used my work email address, but have discovered that I do not have access to email (it's an email address for access to the intranet only).Tried to access perks again without success, spoke to a very helpful guy on 150, but after speaking with tech support, came back and told me to speak to my HR.

There MUST be something EE can do to help with this!?!?

[Leanne_T]

Hi @Oz63

Thanks for coming here.

I am sorry to hear this, to help you with your perk account I have sent you a private message for some extra details.

Hope to hear back from you soon.

Leanne 🙂

[Nik19]

Hi. I am having trouble opening the ee  perks portal. When I try renew my password they don’t send me an email. 

[Leanne_T]

Hi @Nik19

Thanks for coming to the community.

Have you checked your junk/spam folder for the email?

Are you requesting the email to be sent to your work email address?

Thanks 🙂

Leanne.

[Tj261]

I am having the same Issue,

Tj 

[Leanne_T]

Hi @Tj261

Thanks for coming to the community. 

Is your account showing deactivated when you log in? 

Thanks 🙂

Leanne.