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20-11-2021 05:54 PM
Hi I had to replace my phone last week and just received my bill and noticed that the excess fee is short. According to the fee checker it should be £120 but only charged £100. My phone is the s21 ultra 5g.
20-11-2021 06:43 PM
@dhaworth33 your insurance documents will say what you should be paying.
22-11-2021 09:15 AM
It says 120 that's why I was ask
22-11-2021 09:40 AM
@dhaworth33 if you want to query it just call customer services.
22-11-2021 11:25 AM
Hi @dhaworth33 ,
Please may I sanity check that you are chasing up that EE or the insurance company has undercharged you by GBP 20?
