Insurance excess fee

dhaworth33
Contributor
Contributor

‎20-11-2021 05:54 PM

Hi I had to replace my phone last week and just received my bill and noticed that the excess fee is short. According to the fee checker it should be £120 but only charged £100. My phone is the s21 ultra 5g.

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎20-11-2021 06:43 PM

@dhaworth33 your insurance documents will say what you should be paying. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
dhaworth33
Contributor
Contributor
In response to Chris_B

‎22-11-2021 09:15 AM

It says 120 that's why I was ask

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to dhaworth33

‎22-11-2021 09:40 AM

@dhaworth33  if you want to query it just call customer services.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
mikeliuk
Ace Contributor
Ace Contributor
In response to dhaworth33

‎22-11-2021 11:25 AM

Hi @dhaworth33 ,

 

Please may I sanity check that you are chasing up that EE or the insurance company has undercharged you by GBP 20?

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Helpful