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How to reactivate a sim

aparmar
Investigator
Investigator

‎18-12-2020 11:00 PM

I have not used a sim for a few months, and now the sim is blocked or dead, it not getting any network, I can't send or receive any calls or SMS. Can this sim be alive again?

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎18-12-2020 11:03 PM

@aparmar  To keep your Sim card active you have to use it at least once every 179 days that’s make a chargeable call or text. After this time it will go into hibernation for a further three months and within that time frame you need to call EE to have it reactivated if it’s been longer than three months then unfortunately the sim is now dead and you’ll need a new one and the number will not be retrievable. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
aparmar
Investigator
Investigator
In response to Chris_B

‎18-12-2020 11:06 PM

Is it possible to get the same number again? I realised that I have that number in my Paypal account, and I cant login into my Paypal account as I cant receive an SMS code on this number. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to aparmar

‎18-12-2020 11:14 PM

It depends. When did you last use it for a chargeable action? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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aparmar
Investigator
Investigator
In response to XRaySpeX

‎18-12-2020 11:18 PM

cant remember exactly, but couple of months, as I was using my other sim and forgot about this sim. I will call EE tomorrow and see if this can be fixed, otherwise I have call paypal and see if I can update my other number.

0 Helpful
Katie_B
EE Community Support Team
In response to aparmar

‎19-12-2020 07:40 AM

Hi @aparmar. 

 

When your number is in hibernation, it is still possible to get it back until you’ve reached 269 days of no chargeable activity.

 

If you are within the 269 days please call our customer service team who will be able to help further. 

 

Katie 🙂

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