Account Deactivated

[garyeccles]

I'm trying to access the employee discount site, https://employee-discounts.ee.co.uk with my work email (Openreach) to access friends and family discount codes.

I successfully used this account about this time last year for a discount code to upgrade my mobile.

However when i try to access the site now, i get the message, "ACCOUNT DEACTIVATED  Your account has been deactivated as your registration was not completed within the allowed time frame."

If i try to re-register i get told "The email address supplied is already registered" 

I see from other posts this is a fairly common issue.

Ive spoke to 3 CS reps over the phone & one via messaging but still no joy.

Surely it's just a case of someone from the correct team either reactivating the account or reseting it so i can re-register.

Can anyone help please?

Thanks in advance

[garyeccles]

I have the same issue with my openreach email address

[Leanne_T]

Hi @garyeccles

Thanks for coming here.

I've sent you a private message on here for some details. 

Thanks.

Leanne.

[XRaySpeX]

Are you an EE employee?

[garyeccles]

Openreach

[Sallyb83]

Mine has also said it's deactivated can you help me too please

[Katie_B]

Hi @Sallyb83. 

Thanks for coming here. 

I have sent you a private message for more details. 

Katie 🙂

[Rebeccabujor23]

My account is deactivated how can I reactive please

[XRaySpeX]

@Rebeccabujor23 : What's the reason for deactivation?

[Rebeccabujor23]

It saying because i didn’t very the account within a certain time frame

Sent from Outlook for iOS<>