Account Deactivated

[garyeccles]

I'm trying to access the employee discount site, https://employee-discounts.ee.co.uk with my work email (Openreach) to access friends and family discount codes.

I successfully used this account about this time last year for a discount code to upgrade my mobile.

However when i try to access the site now, i get the message, "ACCOUNT DEACTIVATED  Your account has been deactivated as your registration was not completed within the allowed time frame."

If i try to re-register i get told "The email address supplied is already registered" 

I see from other posts this is a fairly common issue.

Ive spoke to 3 CS reps over the phone & one via messaging but still no joy.

Surely it's just a case of someone from the correct team either reactivating the account or reseting it so i can re-register.

Can anyone help please?

Thanks in advance

[James_B]

I've sent some information to your community inbox, @Rebeccabujor23 

James

[suby_123]

I am having the same issue, could you help me for this please 

[Leanne_T]

Hi @suby_123 

Thanks for coming back to us. 

Please contact the employee rewards team if you are unable to log in and need the account reset. 

Leanne. 

[suby_123]

is there an email for the employee rewards team you could provide ?

[Leanne_T]

Hi @suby_123 

I have sent you a message with some extra details 🙂

Leanne.