Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UKMaking International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not ...

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XRaySpeX by • EE Community Star
  • 87922 Views
  • 61 replies
  • 130 Helpful

Re: Trade in

Hi all Just a question do you still offer Trade in for you old phone I want to trade in my S24 for the S24 Ultra will the monthly cost go down or will it stay the same for example say I trade in my S24 for the ultra and get a new phone and contract w...

EE perks log in not working saying it is invalid

I am trying to revalidate my EE perks from an email I was sent on Sunday.i reset my password and re validated my work email but the link never arrived. I tried to log into EE Perks again and it says the log in details supplied are invalid. I have tri...

TashaE by • Visitor
  • 945 Views
  • 3 replies
  • 0 Helpful

Resolved! Early upgrade offer

Hi there I received an sms offering an early upgrade with no early upgrade fee..... After clicking the link and selecting the phone etc I see there is still an early  upgrade fee?See attached screenshot of the sms clearly states no fees.   

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Derek15 by • Contributor
  • 1161 Views
  • 4 replies
  • 0 Helpful

Roam abroad pass refund

Hi, I added roam abroad pass on to my number after my local EE staff said it covers Turkey as well. However it doesn't. Now I am in Turkey and I do not need it as it doesn't work at all. So I was wondering if I can cancel the subscription and get a r...

Ephi by • Visitor
  • 811 Views
  • 2 replies
  • 0 Helpful

Xbox Game Pass add on with existing gamepass

HiI just took out a new broadband deal with EE which was eligible for 12 months of Xbox Game Pass Ultimate. I was already a subscriber with pre-paid subscriptions and went to add the EE offer, thinking it would take me somewhere to redeem a code and ...

MattCJ by • Visitor
  • 636 Views
  • 0 replies
  • 0 Helpful

Activating Apple TV+

Hello, I have recently joined EE and took up the Apple TV+ offer of 6 months. I have so far received nothing to activate it, log into it, start it, but my expiry date is running?!?! The website states it is an 'active' add-on but I have not registere...

Roam Further Canada

I am visiting Canada soon.  I have unlimited data and want to use FaceTime etc. While I am there.  My account offers roam further for £25 per months.  I assume this is what I need BUTMy billing date is the 4th of the month, and I return on the 5th mi...