My Wife & I have been customers since the Orange / T-Mobile days, and both work for the NHS. For a few years we have been utilising the EE Perk code which gives us 20% off handsets/plans for the duration of the contract as emergency workers.
I have been trying to upgrade my wife's phone for the last 3 days and the website does not accept the BLC Code nor the code generated on EE Perks (both are only 3 days old). It gives the same error that this coupon cannot be applied/is not valid. To rule out an issue on my end, I have tried this on 4 different devices (using 2x browsers on each) and it gives the same error for both codes.
I even tried every plan available for the phone we wanted, and a few other phones with random plans -- no change. For full transparency, we were looking to upgrade to an Oppo Reno8 on a 24 month contract.
I've searched through the Terms & Conditions on the EE Emergency Discount webpage which states:
Which Discounts can the discount be applied to?
Eligible plans include:
- 12 or 24 month SIM only plans (excluding changing from 24 month handset to 12 month SIM only downgrade)
- 12 or 24 month 4GEE tablet/mobile broadband plans
- 24 month handset plans (excluding 10% Multi Plan Saving, Early Upgrade Discount, Friends & Family, Time limited offers, Gift with purchase)
Please note discount cannot be applied to 5G plans.
I have highlighted the important bit which I assume is preventing me from using the code, as the order does not state if the plan is 4G or 5G.
Are all EE plans 5G by default when a 5G phone is selected? We have no interest in using the 5G network and are more than happy to remain on 4G... however it doesn't look like I can select this anywhere.
Can anyone help please, as I'm not sure what else to try. It's been noted that this code only works online, so I haven't tried calling 150 yet.
Cheers!
