How to i retain existing EE mobile number when I change to SIM only contract. Just moved to SIM only but has a different mobile number on it. Need original number for work but EE instructions does not provide advice unless I was moving from an outside provider to EE (which I am not).
Do an upgrade with EE. Not too late to cancel what you ordered.
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It sounds like you have been sent a new sim and number; when I changed from contract to sim only I just used my existing sim. Did you do this online or over the phone? If you accidentally selected a new contract rather than an upgrade that would explain it.
Give them a call and they will sort it out for you.
What did you move to a SIM-only plan, from? If it was a handset plan, then it was just a change of plan and shouldn't need a new SIM to be issued. You just carry on using the SIM you already had.
Perhaps you also got a new phone or for whatever other reason, was sent a replacement SIM. Have you activated it onto your number?
have my sons old phone and i changed my plan to a new sim only sim card want to keep my old number told them this but i am now having to use my new phone and my old phone as they both ring on the old number AND the new number but some messages only go to the old phone i am close to tears as cannot get through to EE and cant get this sorted i have tried all of the suggestions and put my old number in and saved it but it reverts back to the new number HELP i am loosing the will to live i havent changed to EE from another network i have been with them for years but all of the advice seems to be if you are only just joining EE
@chrissie22 Sounds like you need to be talking to C/S to get this sorted. Either 150 from your phone, or 0800 0798586 from any other phone.
Wait for the recorded message about vulnerable people to finish, and wait in the queue. Your query needs an agent to have account-access and no-one's going to criticise you for speaking to an agent.
