Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2661 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15588 Views
  • 51 replies
  • 65 Helpful

Why is there not a compliment section ?!

I wanted to praise a member of your team called Scarlett xxxxxxxxxx. She phoned me yesterday re upgrading my phone. After having a couple of bad experiences on the phone previously, it was a breath of fresh air.    This lady is a a credit your team. ...

Has my order gone through?

I ordered an upgrade of my phone yesterday from the huawei mate 20 lite to Samsung S20. I got an email confirming the order but I'm unable to track it and no money has been taken out. 

cancel and renew phone upgrade

Hi, 2 weeks ago I upgraded my phone and I realized its performance is really poor so I requested and granted a refund. So I will send back this phone and at some point, EE will cancel the current upgrade and I will be able to get something else. The ...

gergoMK by Visitor
  • 540 Views
  • 1 replies
  • 0 Helpful

phone order

I ordered a new phone online from your website as I was due an upgrade. I received an email confirmation, just after ordering on Saturday 227th June. As yet I still have not received any other confirmation or text message about the delivery of the ne...

humsy by Visitor
  • 419 Views
  • 1 replies
  • 0 Helpful

We're starting to safely re-open our stores

  We’re starting to re-open our stores, and to keep you and our teams safe we’re doing things a little bit differently.   Following government guidance we’ve introduced some new measures in store.   As part of this we’ll be restricting the number of...

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Katie_B by EE Community Support Team
  • 3891 Views
  • 4 replies
  • 3 Helpful

How long does it take to transfer my number

I went into store on Saturday dinner time and started my new contract and gave my pac code to transfer my number from my old company but it still hasn’t transferred onto my new phone yet, is this normal to take this long?

Where is my order?

I upgraded yesterday, my order was due today, my tracking number doesn’t work... help please! Thanks

LHarm by Visitor
  • 693 Views
  • 6 replies
  • 0 Helpful

Order now out of stock after purchasing

I purchased an upgrade iphone 11 128gb which was in stock.  I have checked the tracker as haven't heard anything and now its showing its on back order. Why was i shown that it was in stock and was ready to dispatch?  I may not have chosen it if i had...