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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 3700 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 19233 Views
  • 51 replies
  • 65 Helpful

cancel and renew phone upgrade

Hi, 2 weeks ago I upgraded my phone and I realized its performance is really poor so I requested and granted a refund. So I will send back this phone and at some point, EE will cancel the current upgrade and I will be able to get something else. The ...

gergoMK by Visitor
  • 598 Views
  • 1 replies
  • 0 Helpful

phone order

I ordered a new phone online from your website as I was due an upgrade. I received an email confirmation, just after ordering on Saturday 227th June. As yet I still have not received any other confirmation or text message about the delivery of the ne...

humsy by Visitor
  • 528 Views
  • 1 replies
  • 0 Helpful

We're starting to safely re-open our stores

  We’re starting to re-open our stores, and to keep you and our teams safe we’re doing things a little bit differently.   Following government guidance we’ve introduced some new measures in store.   As part of this we’ll be restricting the number of...

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Katie_B by EE Community Support Team
  • 4342 Views
  • 4 replies
  • 3 Helpful

How long does it take to transfer my number

I went into store on Saturday dinner time and started my new contract and gave my pac code to transfer my number from my old company but it still hasn’t transferred onto my new phone yet, is this normal to take this long?

Where is my order?

I upgraded yesterday, my order was due today, my tracking number doesn’t work... help please! Thanks

LHarm by Visitor
  • 902 Views
  • 6 replies
  • 0 Helpful

Order now out of stock after purchasing

I purchased an upgrade iphone 11 128gb which was in stock.  I have checked the tracker as haven't heard anything and now its showing its on back order. Why was i shown that it was in stock and was ready to dispatch?  I may not have chosen it if i had...

Buymobile.net help

Hello all,I am due an upgrade and unfortunately EE cannot get me an offer directly as they don’t do the handset I am after however, I have seen a great deal on the handset I want on buymobile.net still with EE! I have never dealt with these before so...

Friends and Family upgrade

HiPlease can someone confirm if I upgrade through the EE App to a "As Good as New handset" which is £5 cheaper than the normal plans, will it still honour my F&F discount? Online it seems to show that it will, yet, when speaking to an advisor on the ...

dkp19 by Explorer
  • 612 Views
  • 3 replies
  • 0 Helpful