How do i claim the xbox series s

[Claire198]

I have just upgraded to the Samsung a52s which included an xbox series s as a gift. I have received the phone today but no information about the xbox. Anyone have any ideas on how I claim it please?

[Rossy41]

The phone is a xmas present for my son so hasn't been switched on.  Is there anything i need to respond to?

[Katie_B]

Hi @Rossy41. 

The text gets sent to the phone that qualified for the gift. 

You could put the SIM into another device to check for messages. 

Katie 🙂

[Charl86]

Hi, I received my phone on the 14th November, I received a text on the 18th with the terms and conditions then on the 28th I received a text to say it had been processed, but I've not received anything else to say what day ect it will be delivered, this will be a Christmas present so I'm hoping you could give me an idea why a week on I've still not had anything to say it's on its way.

[Courtjezter]

So does that mean I should wait until tomorrow to chase up why I haven't had a confirmation text? As I have had my phone for just over 2 weeks with no news.

[Katie_B]

Hi @Courtjezter. 

You should receive a text before the end of this week. 

If you do not I would recommend giving us a call. 

Katie 🙂

[John261]

Hi I've received my xbox but not had an sms confirming my free xbox game pass ultimate? When will I receive my code to redeem I received the xbox on Thursday thanks 

[James_B]

Hi @John261,

Welcome to the EE Community. 🙂

You can claim your Game Pass Ultimate subscription at ee.co.uk/xbox.

Hope this helps.

James

[Courtjezter]

Looks like I'll be joining the massive phone queue then. I do love me a bit of hold music 😭

[James_B]

Hi @Courtjezter,

I've sent you a private message.

Thanks

James

[Jaredm09]

Hi, when I click on the link I get the message it looks like there's nothing to activate, I've recieved my xbox but nothing about the game pass, kind regards