Ordered Apple Watch haven't recieved delivery email/text from DPD

[BrockLanders000]

Ordered a Apple watch add-on to my contract on the 8th. Got email confirming order which tells me I will receive a subsequent tracking email/text from DPD. I'm yet to received this secondary email despite the website saying usually 1 day delivery. Appreciate the combination of Covid & Bank Holiday probably hasn't helped and it won't be 1 day delivery however, I'm still awaiting any DPD tracking communication. 

[Schockwave]

Hello @BrockLanders000 ,

Welcome to the community,

You will get a text and/or email from DPD the evening before delivery and the day of delivery another text/email with a one hour window when delivery is to happen. Hope this helps.

[BrockLanders000]

Thanks, keeping an eye out for the text / email. Understand the current climate but I still haven’t heard anything. Do you know the current turn around times on deliveries, is there an anticipated delay or is it my order specific? 

[Jon_K]

Hi @BrockLanders000.

Did you get an order number in your confirmation email that you can use in our online order tracker?

Jon

[BrockLanders000]

Hi, I did yes however, when I search through the online tracking tool I always get the message ‘sorry, we can’t get your order details right now’. 

so seems to be fault? 

[Jon_K]

Thanks for checking this, @BrockLanders000.

If you're unable to track it this way, the only other way would be to contact our Customer Care team who would be able to check your account for you.

Jon

[Scottishyin]

I’m the same ! 

[Scottishyin]

Still haven’t received any information ? 

[Leanne_T]

Morning @Scottishyin

Thanks for coming to the community. 

Which Apple Watch model, including size and colour did you order? 

When did you place the order? 

Thanks 🙂

Leanne.