Hi, I am not receiving the password reset email for my ee perks account.

HannahWalker123
Visitor

‎28-10-2021 06:30 PM

Hi I am not receiving my password reset email for my EE perks account, can you help please?

 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎28-10-2021 07:48 PM

Hi @HannahWalker123 

 

Have you checked your junk/spam folders? 

 

You might need to call EE CS on 150 about this issue.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Katie_B
EE Community Support Team

‎29-10-2021 07:59 AM

Hello @HannahWalker123. 

 

I would love to help get you logged in to your perk account.

 

Have you been able to follow the advice provided and check in both your Spam/Junk folders?

 

If yes, have you found your password reset email?

 

Speak soon, 

 

Katie 🙂