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Community Activity
Change of address
How is it possible that in the last 15 days we’re called 5 time and you guys haven’t been able to change the address of our house not only that but now that we want to cancel for an service we not even getting you guys are saying that we have to pay ...
Not off to a great start
I completed my order through online chat on April 2nd. Told the chat agent that I didn't have a telephone line installed and asked if it were a problem. "Nope".Chat Agent forgot to add the spare free box so now I need to wait until the install is com...
Pre loaded 20gb sim
Bought laptop came with 20gb pre loaded sim popped it into my laptop but it's saying account not active any help
Billing
Why am I still getting billed by BT when my mobile and broadband have been transferred to EE? I do not have a landline.
XKO order number
I've been given an order number that starts with xko. Does this mean it's been accepted? As I've had money leave my account? Also how long does it take for the tracking information to update as it was ordered this morning but it's just stating they c...
Managing Call Protect
Hello, We were recently moved from BT to EE. However the EE website doesn't seem very complete. I have tried logging in to our EE account to manage the Call Protect feature on our Digital Voice phone but each time I just get a page that says "SOR...
All-rounder contract, with EU roaming, suddenly stopped working in Cyprus
I have been in Cyprus for a few weeks, using my EE phone to call UK numbers. I visit Cyprus regularly and never had a roaming problem since joining EE 3 years ago. I have an All-Rounder contract, with unlimited everything, including EU roaming. Roami...
Text and calls different numbers
Hi I ported my number on 17th to an iPhone 16e. It took 2 attempts and now my number is correct on calls but the sim number on text! My correct number will return message failure for texts but can answer calls !
Urgent help for roaming abroad
I am in Vietnam and trying to get a roaming pass! all of the solutions I’ve read in other forum posts don’t work. phone rings dead via 150 , +44 800 9566000, +44 7953 966no response on the text 150 when I text ROAMINGDATA ZERO help on the app. this i...
Telephone scam
My daughter just had call from lady saying was from EE saying SIM would expire in 2 days and they were sending a new one and we would get 20% off my bill for next 6mths. asked me for my email for verification. Luckily very bad line so she couldn’t h...
