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Full data not showing after Sim upgrade

Fi53
Visitor

‎28-06-2021 04:31 PM

I recently upgraded to a 160 Gb sum but my full data is not showing. I have called numerous times and just get told to wait longer. I have already waited for 23 days and think that’s well over the 10 days I keep being told to wait. I have complained by mail also but have had no response. Have been with EE for years and always had a great service but this is really annoying!

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎28-06-2021 04:45 PM

How can you have complained by email when EE provides no contact email addy? Or did you mean by written letter?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
EssexBoyEE
Ace Contributor
Ace Contributor

‎28-06-2021 04:48 PM

First thing to do is to check yourself on your Data Allowance, here -

http://add-on.ee.co.uk/status 

It's showing there as 80 or 160gb.

 

Next is to login into your Account and check, your Plan Details again is it showing as 80 or 160gb, if 80 then check your Add-ons and Extras any Additional 80gb there.

 

Ive been inform it can take up to your Monthly Refresh Date before showing, so maybe wait for that Deadline then back on the phone to CS on 150.