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Community Activity
Can’t download my eSim
I’ve recently moved over to EE and I’ve put my order in over the phone for an eSIM. All I have received is an email explaining how to download my eSIM but everytime I put my number and email address in, it says the information doesn’t match. My old p...
Security Camera not connecting
I came across from BT to EE a few months ago. I have a EUFY s340 camera fitted to the garage wall about 35ft from my router (EE Smart Hub). It has been working satisfactorily with the old BT router and the new EE one, up until about 3 weeks ago. Have...
Switch 2 - Order not found
I ordered a Switch 2 bundle from EE at 10:14 today and checked out as a guest, after an hour or so I still had not received an order confirmation email.I phoned in to the support line and after 40 minutes on the phone, the agent advised they could no...
App not showing billing information
Since ive upgraded ive not been able to see my bill details. When I go to link a product, it wont do it and just says wrong birth date
Re: Is it just me or is ee phone signal poor
I've noticed a huge degredation in network coverage in the past few months. The network civerahe checker indicates I should get excellent coverage at home, but I currently get 1 bar, and sometimes that drops out! I travel around the country a lot a...
Resolved! Sorry, something went wrong on our end
Everytime I try to log into my ee app or the ee website I get this message. This has happened since I migrated from BT to EE broadband 3 weeks ago when my BT contract expired. I already had ee mobile before migration that worked well. How do I res...
EE Speed Test Function
We are a new customer to EE. Just wanted to check the broadband speed for our product. Sent on a wild goose test from the Router admin screen to the App, no such function exists as of 24/6/25. This was confirmed by EEGuide Aman who was very helpful ...
Resolved! Eero Pro 6E
Anyone know if I can use the Eero Pro 6E directly into the ONT and authenticate with PPOE? Would like to take the SHplus out of the equation and just use the Eero Pro as the sole router. Cheers
My number is wrong on my sim card.
On my Google Pixel phone. If I go into settings to view my device details it shows my phone number attached to the sim as a completely different number to what I have been using for years. If someone rings the number stated in my settings it doesn't ...
