What would you like to see in My EE?

[Dean1paul]

I would like to change my phone model on the app as i got new phone and it still saying I got my old phone even on my upgrade details

[Leanne_T]

Hi @Dean1paul

Thanks for coming to the community. 

This will update for you if you continue to use the phone and app on the EE network, our Mobile Care team have details of which phone you are using.

This won't affect your usage and the device you're using will update in your My EE account in due course.

Thanks 🙂

Leanne.

[Dean1paul]

I had my new phone for months now and it's still not changd but thanks for reply

[Leanne_T]

Hi @Dean1paul

This can take time to update, please keep accessing your My EE app on the EE network 🙂

Leanne.