Help! Accidental device replacement

[Lukebrad]

When sending a claim and receiving a new phone, does the old one have to be inside of the box ready for the driver?

[Chris_B]

@Lukebrad   You have to hand it to the driver so the sooner it’s done the sooner the driver can go.  Backup the device via iCloud or iTunes on a pc and you can restore your new device from that back up. 

[Lukebrad]

Yes I know I have to hand it to the driver but does the device need to be in the original box?

[Jon_K · Accepted solution]

Hi @Lukebrad.

Welcome to the community.

When receiving a new phone as part of an insurance claim, you don't need to have it in the original box.

Hope this helps.

Jon