Has my order been accepted

[Kellyanne96]

I have put in an order for upgrade and it says it’s being processed am I going to be getting my upgrade? Or is there chance it can be turned down?

[Leanne_T]

Hi there @Kellyanne96

Welcome to the community 🙂

When did you place the order?

If you would like to make sure your order has been placed, you can call us on 150 the team will happy to check this for you.

Speak soon 🙂

Leanne.

[Kellyanne96]

I placed it yesterday😊

[Leanne_T]

Hi @Kellyanne96

Thanks for coming back to me.

Have you had a chat with our Mobile Care team today to get your order looked into?

Thanks 🙂

Leanne.

[Kellyanne96]

I haven’t no do I have to get onto them

[Leanne_T]

Hi @Kellyanne96

If you give them a call on 150, they will be able to check the order for you and give you an update 🙂

Let me know how you get on 🙂

Leanne.

[Kellyanne96]

I’m unable to get through and I can’t find live chat

[Leanne_T]

Hi @Kellyanne96

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. If you continue to hold you will be connected with a member of the team when they are available 🙂

Thanks

Leanne.

[Kellyanne96]

No I can’t get signal where I live so I can’t even make the call is what I
mean😊 I could of explained that better

[Leanne_T]

Sorry, I see what you mean now @Kellyanne96

Our get in touch page will show a chat option when an agent is available 🙂

Hope that helps.

Leanne.