Community Activity

Something wrong going to EE

I can't seem to link my EE mobile phone account with my broadband.It's sayingYour details don’t fully match those on the billing account Call 150 from your EE mobile or 0800 956 6000 from any other phone to get help.You can quote error code: Given Na...

wwteo by Explorer
  • 31 Views
  • 6 replies
  • 0 Helpful

Coverage in Wheatley

Update: 18 March 2025 Over the past few days, our engineers have fitted the replacement part needed for the new mast and integrated the mast onto the network. The mast is now on-air restoring full coverage to Wheatley. We will continue to monitor per...

Leanne_T by EE Community Support Team
  • 2728 Views
  • 27 replies
  • 8 Helpful

Handsets constantly having to synchronise

I fairly recently moved from BT to EE. There have been issues with my digital handsets ever since and it just seems to be getting worse. They will randomly drop out and become unusable whilst they synchronise again and again.

Neil8568 by Investigator
  • 214 Views
  • 6 replies
  • 8 Helpful

Order issues

I've gone through 2 orders now for a monthly contract and received an email bith times with the order number and both times it hasn't worked. The person I spoke to via chat said it never worked the first time, yet the £30 upfront payment was taken. I...

Moving before bt fiber Internet installed

I have fiber being installed this week with bt , but moving to ee looks like a good idea , I don't wana affect the install but wana switch to ee , should I wait for install ? Does the contract 24months matter when switching ?

Craigst1 by Explorer
  • 44 Views
  • 5 replies
  • 1 Helpful

EETV taking ages to load on Apple TV

Over the last couple of days, the EETV app seems to hang or take ages to load on our Apple TV4K. I'm talking minutes if it loads at all. Got an error message earlier (I think AFC003?) Anyone else having this issue? I tried deleting and reinstalling t...

Latest from our Blog

EE Learn Live

This year Learn Live is back on Thursday 20th February at the White Rabbit, Shoreditch. What is Learn Live? Learn Live is an event aimed at 11-14 year old's (with their guardian), and an opportunity ...

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Passkeys for your EE ID

This month we’re helping you get super secure with the launch of passkey. Set up passkey from the EE app (or the Profile section on ee.co.uk) and you’ll be able to use it to log in, instead of remembe...

16 Comments

New locations for 5G standalone

  We’re bringing our 5G standalone network to 16 new locations before the end of the year with more locations to follow. That means EE’s most advanced mobile network will be live in more than 30 major...

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