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Gifted Data Used?

CarlFitzpatrick
Explorer

‎06-07-2020 12:38 PM

Hi

 

I have shared 60gb from my 100gb shareable allowance. Later in the month my phone alerts me ”you have nearly used up all my giftable data.”

 

I then receive notification advising all my giftable data is now used for this month? Where is the 40gb left?

 

thanks

 

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎06-07-2020 03:54 PM

Hi @CarlFitzpatrick.

 

What phone are you using?

 

What do you mainly use your data for?

 

Jon

0 Helpful
CarlFitzpatrick
Explorer
In response to Jon_K

‎06-07-2020 04:30 PM

Hi

I have an unlimited plan and should be able to gift 100gb data not 60gb and then receive a notification I have now used up all my giftable data.

Thanks

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0 Helpful
Jon_K
Former EE Employee
In response to CarlFitzpatrick

‎06-07-2020 05:15 PM

Thanks @CarlFitzpatrick.

 

I'd recommend contacting our Customer Care team so they can check your account.

 

They will be able to see if there are any issues and manually gift the data if necessary.

 

Jon

0 Helpful