Gameloft scam

[bobcat33]

Has anyone been subjected to this scam and if so how can a refund be obtained?

[XRaySpeX · Accepted solution]

What is the Gameloft scam? Depending on how it's carried out will be what you can do about it.

[Christopher_G]

Hi @bobcat33

Welcome to the community. 

What's happened? We'll do our best to help.

Chris

[bobcat33]

Thanks.very helpful

Odd that this scam has apparently been going for 2 years and neither EE or Gameloft have been able to sort it out 

One option is to ask EE to ban premium calls from the targeted phone 

[Leanne_T]

Hi @bobcat33

Thanks for coming back to us.

Have you had charges on your bill?

What has our Mobile Care team advised?

Leanne.

[XRaySpeX]

Have you reported them to the PSA ?

[bobcat33]

HiYes charges were made to my ee account 

I have asked ee to stop premium calls

Sent e mail to Gameloft who offered a refund but wanted details of my bank, PayPal or Amazon accounts 

I asked them to send a cheque. No response!

Will give the phone authority details and will seek ee response on why a third party gained access to my phone 

Regards 

[Christopher_G]

Hi @bobcat33

Third party services are regulated by the Phonepaid Services Authority (PSA).

If you're not happy with any charges from Gameloft or they haven't offered a satisfactory resolution, I recommend contacting the PSA.

Let us know how you get on.

Chris

[Charlie182]

Dear EE,

I am being charged 3.99 per  month by game loft to my EE account. I have never subscribed and neither do I use their service. Pks advise how I can immediate cancel this subscription. Am presently abroad so unable to call customer service. Can it be cancelled via the EE app or email?

Regards, 

[James_B]

Hi @Charlie182,

Welcome to the EE Community. 🙂

You can reply to any of the texts you have received from the service provider with STOP to cancel your subscription.

Hope this helps.

James