Fttp on fibre 36

Vicgurt · ‎24-08-2021

I've recently upgraded to fibre 36 from standard and my Internet drops on the regular and kicks everybody off the network. Part of the deal is we get FTTP, if fibre runs thru the street then to our property on the standard line instead of of a new fibre line would that cause a problem with the Internet?

Thanks in advance

Vicgurt · ‎26-08-2021

How do I do that then? A pic of a router lit up doesn't prove it?

What event log do you want? I have a choice of 4

MDM

WAN

PPP

LAN

XRaySpeX · ‎26-08-2021

A pic of its label would be more interesting than its logo.

Also please show the router stats from the BT SH when connected to EE BB as the well the form of its BB Username, obscuring any your names in it or any of the digits in it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

XRaySpeX · ‎26-08-2021

@mikeliuk wrote:

On point 4. did you keep the old hub? Extra hardware is always good to aid debugging.

An old ADSL router for standard BB won't connect on VDSL Fibre.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Vicgurt · ‎26-08-2021

@XRaySpeX this is from today is this any help

@

21:44:02 25 Aug. WAN Sensing Auto sensing Complete interface selected

21:44:01 25 Aug. WAN DHCPv6 events: INIT

21:43:58 25 Aug. WAN Sensing Auto sensing Running

21:43:58 25 Aug. Success - secondary DNS servers

21:43:58 25 Aug. Success - primary DNS servers

21:43:58 25 Aug. WAN connection WAN2_INTERNET_PTM connected

21:43:46 25 Aug. WAN Auto-sensing detected port DSL WAN

21:43:45 25 Aug. DSL Link Up: Down Rate=39998kbps Up Rate=9999kbps; SNR Margin Down=15.1dB Up=22.1dB

21:43:09 25 Aug. WAN Sensing Auto sensing Complete interface selected

21:43:09 25 Aug. WAN Sensing Auto sensing Running

21:43:08 25 Aug. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

21:42:57 25 Aug. DSL Link Down: duration was 584 seconds

21:33:45 25 Aug. WAN Sensing Auto sensing Complete interface selected

21:33:42 25 Aug. WAN DHCPv6 events: INIT

21:33:38 25 Aug. WAN Sensing Auto sensing Running

21:33:38 25 Aug. Success - secondary DNS servers

21:33:38 25 Aug. Success - primary DNS servers

21:33:38 25 Aug. WAN connection WAN2_INTERNET_PTM connected

21:33:25 25 Aug. WAN Auto-sensing detected port DSL WAN

21:33:25 25 Aug. DSL Link Up: Down Rate=39998kbps Up Rate=9999kbps; SNR Margin Down=15.1dB Up=22.1dB

21:32:50 25 Aug. WAN Sensing Auto sensing Complete interface selected

21:32:49 25 Aug. WAN Sensing Auto sensing Running

21:32:48 25 Aug. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

21:32:36 25 Aug. DSL Link Down: duration was 4340 seconds

20:20:48 25 Aug. WAN Sensing Auto sensing Complete interface selected

20:20:46 25 Aug. WAN DHCPv6 events: INIT

20:20:42 25 Aug. WAN Sensing Auto sensing Running

20:20:42 25 Aug. Success - secondary DNS servers

20:20:42 25 Aug. Success - primary DNS servers

20:20:42 25 Aug. WAN connection WAN2_INTERNET_PTM connected

20:20:29 25 Aug. WAN Auto-sensing detected port DSL WAN

20:20:29 25 Aug. DSL Link Up: Down Rate=39998kbps Up Rate=9999kbps; SNR Margin Down=15.2dB Up=22.1dB

20:19:54 25 Aug. WAN Sensing Auto sensing Complete interface selected

20:19:54 25 Aug. WAN Sensing Auto sensing Running

20:19:52 25 Aug. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

20:19:39 25 Aug. DSL Link Down: duration was 1448 seconds

19:56:06 25 Aug. WAN Sensing Auto sensing Complete interface selected

19:56:04 25 Aug. WAN DHCPv6 events: INIT

19:56:00 25 Aug. WAN Sensing Auto sensing Running

19:56:00 25 Aug. Success - secondary DNS servers

19:56:00 25 Aug. Success - primary DNS servers

19:56:00 25 Aug. WAN connection WAN2_INTERNET_PTM connected

19:55:44 25 Aug. WAN Auto-sensing detected port DSL WAN

19:55:44 25 Aug. DSL Link Up: Down Rate=39998kbps Up Rate=9999kbps; SNR Margin Down=15.2dB Up=22.1dB

19:55:09 25 Aug. WAN Sensing Auto sensing Complete interface selected

19:55:08 25 Aug. WAN Sensing Auto sensing Running

19:55:06 25 Aug. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

19:54:55 25 Aug. DSL Link Down: duration was 20890 seconds
14:07:15 25 Aug. WAN Sensing Auto sensing Complete interface selected
14:07:14 25 Aug. WAN DHCPv6 events: INIT
14:07:10 25 Aug. WAN Sensing Auto sensing Running
14:07:10 25 Aug. Success - secondary DNS servers
14:07:10 25 Aug. Success - primary DNS servers
14:07:10 25 Aug. WAN connection WAN2_INTERNET_PTM connected
14:06:57 25 Aug. WAN Auto-sensing detected port DSL WAN
14:06:57 25 Aug. DSL Link Up: Down Rate=39998kbps Up Rate=9999kbps; SNR Margin Down=15.1dB Up=22.1dB
14:06:22 25 Aug. WAN Sensing Auto sensing Complete interface selected
14:06:21 25 Aug. WAN Sensing Auto sensing Running
14:06:20 25 Aug. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
14:06:08 25 Aug. DSL Link Down: duration was 1345 seconds
13:44:18 25 Aug. WAN Sensing Auto sensing Complete interface selected
13:44:16 25 Aug. WAN DHCPv6 events: INIT
13:44:12 25 Aug. WAN Sensing Auto sensing Running
13:44:12 25 Aug. Success - secondary DNS servers
13:44:12 25 Aug. Success - primary DNS servers
13:44:12 25 Aug. WAN connection WAN2_INTERNET_PTM connected
13:43:56 25 Aug. WAN Auto-sensing detected port DSL WAN
13:43:56 25 Aug. DSL Link Up: Down Rate=39998kbps Up Rate=9999kbps; SNR Margin Down=15.1dB Up=22.1dB
13:43:21 25 Aug. WAN Sensing Auto sensing Complete interface selected
13:43:21 25 Aug. WAN Sensing Auto sensing Running
13:43:20 25 Aug. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
13:43:07 25 Aug. DSL Link Down: duration was 8576 seconds
11:20:46 25 Aug. WAN Sensing Auto sensing Complete interface selected
11:20:44 25 Aug. WAN DHCPv6 events: INIT
11:20:40 25 Aug. WAN Sensing Auto sensing Running
11:20:40 25 Aug. Success - secondary DNS servers
11:20:40 25 Aug. Success - primary DNS servers
11:20:40 25 Aug. WAN connection WAN2_INTERNET_PTM connected
11:20:24 25 Aug. WAN Auto-sensing detected port DSL WAN
11:20:24 25 Aug. DSL Link Up: Down Rate=39998kbps Up Rate=9999kbps; SNR Margin Down=15.1dB Up=22.1dB
11:19:23 25 Aug. Detect and configure Ethernet port1 as WAN
11:19:23 25 Aug. WAN Auto-sensing last connection port: DSL WAN
11:04:03 25 Aug. WAN Sensing Auto sensing Complete interface selected
11:04:01 25 Aug. WAN DHCPv6 events: INIT
11:03:57 25 Aug. WAN Sensing Auto sensing Running
11:03:57 25 Aug. Success - secondary DNS servers
11:03:57 25 Aug. Success - primary DNS servers
11:03:57 25 Aug. WAN connection WAN2_INTERNET_PTM connected
11:02:45 25 Aug. WAN Auto-sensing detected port DSL WAN
11:02:44 25 Aug. DSL Link Up: Down Rate=39998kbps Up Rate=9999kbps; SNR Margin Down=15.2dB Up=22.1dB
11:02:09 25 Aug. WAN Sensing Auto sensing Complete interface selected
11:02:09 25 Aug. WAN Sensing Auto sensing Running
11:02:07 25 Aug. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
11:01:55 25 Aug. DSL Link Down: duration was 197 seconds

XRaySpeX · ‎26-08-2021

@Vicgurt : It wasn't I who asked for router logs. It was @mikeliuk . Let him interpret it. For myself it tells me no more than you've told us in words; that the connection is down & up often.

Which router is that from? I don't seem to recognise it. There are no PPP authentications.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Vicgurt · ‎26-08-2021

That was from the EE smart hub from around when engineer went until 9.30pm ish

XRaySpeX · ‎26-08-2021

Then what's all this:

MDM

WAN

PPP

LAN

that you mentioned earlier? There's no such division on an EE SH.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Vicgurt · ‎26-08-2021

My bt router on ee broadband not not much to go on but I'm on there

XRaySpeX · ‎26-08-2021

Try a speedtest here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Vicgurt · ‎26-08-2021

https://www.thinkbroadband.com/speedtest/1629954661371055755

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Fttp on fibre 36