Fttp on fibre 36

[Vicgurt]

I've recently upgraded to fibre 36 from standard and my Internet drops on the regular and kicks everybody off the network. Part of the deal is we get FTTP, if fibre runs thru the street then to our property on the standard line instead of of a new fibre line would that cause a problem with the Internet?

Thanks in advance

[Vicgurt]

Keeping the line Wet???

Just have to pop to the shop and I will do the test and look in attic for phone Thanks 

[Mustrum]

@Vicgurt  Reading through this thread there are so many inconsistencies I wonder if @XRaySpeX  has any hair left!

You talk about FTTP, yet it is not available, you mention a BT Hub which to my knowledge will not work on an EE line, you talk about rebooting the router 10 times a day, but don't say why. Your connection on every router post you have included shows the speeds you are paying for.

What issues are you actually having?

Is it on ethernet connections, or Wi-Fi, or both?

Before todays engineer did you have any extensions in the property - if so are things any better since?

Re keeping the line "wet" old school telecoms had relays and connections that could seize up, the line normally has 48v DC, but ringing current is higher and AC and can help contacts and clean and working.

HTH, but please help answer the basic questions.

[Vicgurt]

1. I didn't know that fttp wasnt available. that's why I posted ( I thought having an Old line from property to the fibre maybe causing problems with Internet connection)
2.  BT hub on EE broadband try it. You old school boys need to keep up in your old age 
3. My hub has no Internet access on a regular basis. Both wireless devices and ethenet cable devices are connected to the hub but have no Internet access 
4. Never had extensions on the line, our last contract was on standard EE with hardly any issues at all swapped to fibre about 2 weeks ago with new hub and we have problems.
5. Engineer put a new socket on the wall today from a single socket to a master socket said it was fine but ten minutes after leaving hub had no Internet connection,and been off and on all day.
6. I havnt got a phone in the house to check line, I will check tomorrow.
7. EE have said we'll send a new hub to see if the hub is the problem also 
8. If I've missed anything please et me know

@Mustrum 

[XRaySpeX]

7. It won't be! It's just CS's knee-jerk reaction to any fault of "Chuck another router at it.". There's no rationale behind it.

[Vicgurt]

I been thinking that my @XRaySpeX. That's why I've come here to get some help because they are not helping me much tbh. 

[Mustrum]

The DSL checker shows no FTTP, so guess that is just an education point for you.

How do you know anyone is old? But which BT Hub have you tried, and why are you not giving any details, or info from the BT Hub? If it is a Hub6 or later then similar pages will be available, or post the Helpdesk tab in advanced/Troubleshooting tabs.

What do the Hub logs say for the reasons for the drops, do the lights change, what other sympoms do you have - is the line still working/have you dial tone/noise on the line - when you get the phone sorted to do these basic checks.

PS, over two weeks in, then cancelation charges are likely to apply if you try and cancel or move elsewhere without letting EE fix the problem.

[mikeliuk]

Hi @Vicgurt ,

Is there anything informative in the Event Log or any other applicable log?

I feel log files are the first things to be checked immediately after a disconnection and when there are frequent disconnections. They are like black boxes in the event of a crash.

Sadly some useful logs might be hidden from the user.

I would also be interested in elaboration on point 2. regarding a BT hub. Perhaps it pertains to a deleted comment?

As everything else checks out, it would be interesting to compare the logs for the replacement router if the same hiccups are hit, or the issue disappears. Good luck!

On point 4. did you keep the old hub? Extra hardware is always good to aid debugging.

[Vicgurt]

Bt smart hub it says on the back @Mustrum

[Mustrum]

@Vicgurt  do you really want help on here? 

Is there a point of a pic of a BT router?

Are you able to show the BT router working on an EE line and stats as per earlier posts? 

Or is this just an other ignore post?

[Vicgurt]

Which event log?

The mdw

The Wan

PPP o'r the LAN

It's a bt smart hub all I know, I borrowed it