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Fold 3 waiting time

leevtec
Investigator
Investigator

‎13-10-2021 11:25 AM

Ordered a black fold 3 256 gb and was told be here within a week.. week later and still showing as order confirmed and nothing else. 

This whole upgrade has been a total fiasco from start to finish and communication from EE has been a number of contradictions, and broken promises and getting to the point of cancelling. 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎13-10-2021 12:56 PM

@leevtec  Are you not aware of manufacturing issues within Samsung or basically any industry at the moment because of the current issue of what’s going on in the world.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
leevtec
Investigator
Investigator
In response to Chris_B

‎13-10-2021 02:20 PM

Yes I am well aware of the issues surrounding the global economy but the issue i have is

A. With EE . Making promises which they cannot keep ( i had a choice of colours with different lead times so chose the one with the shortest lead time) and would have been happy had i been contacted notifying of a delay... 

B. The whole upgrade situation i have gone through with EE at best can be seen as chaotic,  and having had a number of promises made and broken, a lack of communication,  does not instill me with confidence that should I have any issues which need to be dealt with promptly and concisely they will

 

That is the issue not that I have to wait a few days to get a phone 

0 Helpful