Esim charge disgusting

[tomqman]

Why are we being charged for a qr code that could be generated by logging into account, Ive got a new phone and because I use esim and ee doesn't have anyway to transfer the sim I now have to wait for one to come in the post and pay £1.50 for it . We should be able to log into our accounts and generate this online please get with the times as this is common practice in USA for esims 

[BrendonH]

It doesn't matter what is common practise in the USA, We live in the UK and companies operate differently.

You could get a free one but that involves going to a store which currently are closed due to regulations.

[Chris_B]

@tomqman   If you had used THIS there wouldn’t be a charge it’s because you called customer services to request this you get charged. 

[tomqman]

That's the form I used and it said I will billed £1.50

[Chris_B]

@tomqman  Oh,  I thought that online ordering was none chargeable. Looks like it’s not.   

[XRaySpeX]

@Chris_B : Ordering replacement SIM by online webform or by phone costs £1.50. It's only free from an EE retail Store, currently unreachable.

[Chris_B]

@XRaySpeX   Yes I got that information from @tomqman reply.  

[XRaySpeX]

@Chris_B : Not all of it!