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Unable to link to my ee account

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cornetto
Investigator
Investigator

‎24-03-2021 06:51 PM

I have recently got a 4GEE Home Router 2 with a 1m 100GB plan. I wanted to create an EE account to manage this plan. But when, on the third 'link' step of registration on My EE, I go to 'Add home broadband' and fill in my details on the next page, I am told 'Please enter a valid billing account number'. However, this is the account number that was quoted on my order confirmation and the letter I received about my direct debit and is the only account number I'm aware of.

 

Can anybody help me?

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1 SOLUTION

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XRaySpeX
EE Community Star
EE Community Star

‎24-03-2021 07:44 PM

A 4GEE Home Router is not Home BB; it's a mobile. You need to add its mobile no. as a mobile device.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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3 REPLIES 3
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XRaySpeX
EE Community Star
EE Community Star

‎24-03-2021 07:44 PM

A 4GEE Home Router is not Home BB; it's a mobile. You need to add its mobile no. as a mobile device.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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cornetto
Investigator
Investigator
In response to XRaySpeX

‎24-03-2021 09:04 PM

Ah okay, thank you @XRaySpeX

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XRaySpeX
EE Community Star
EE Community Star
In response to cornetto

‎24-03-2021 09:25 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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