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Can’t make calls locally or internationally
Hi, I am currently in Australia and have been trying to make calls both locally and back to the UK. But when I make the call the phone just says “Calling…” and never makes the connection. I have an Apple iPhone 11. I set up roaming and have been rece...
EE Failing Miserably in USA
After meticulously going through a process with EE to get assurance of being able to use my mobile while here in Florida EE has failed on all fronts. Other members of the family here with Vodafone have experienced NO PROBLEMS regarding and making or ...
Coverage in Bayswater
Update: 03 May 2024 For the first and third location (back-up in case of any unforeseen complications with the first two locations), we are building the new mast on the roof top of a high rise building. This will take longer than some of our other ne...
Technical Issues when upgrading
I am due an upgrade but everytime I get to the checkout I am receiving a message saying there are “technical issues”. I do not want to call and spend ages on the phone trying to upgrade, if I wanted to do that I wouldn’t be trying to upgrade online… ...
ee can’t find my account but I pay each month have broadband they bill me email
I don’t exist yet when I stopped DD they email to pay, Irving up they say no account exists rang 6 times
Still cant get access to my broadband bills
Hi everyone Ive changed over from BT internet to EE as I have mobiles with them anyway. I cannot access my broadband bill anywhere and none of the links that are sent to me by text or email go anywhere. I have called up several times and nothing ha...
No signal all day
Ho there, I have no signal all day. I am not able to receive messages, send messages, get calls or call myself. No issues signing in my account but unable to do anything else. Could someone assist me please?
SMS not being received on 5G
Hi,Slightly strange issue i've got, I can't receive any SMS over 5G. They don't come through to the phone until i drop my network settings down to 4G. Has anyone else ever experienced this issue / know how to get this resolved. This is also happening...
Wifi Drops Out - Online Gaming Same House
My flatmate and I recently signed up for EEs fiber package. One thing that has started happening is when we play online games together our pings will spike and crash the internet for both of us. Its incredibly frustrating and happens constantly whene...
I have just installed and activated eSIM
I agree. Instructions not at all clear. I have just installed and activated eSIM and have unlimited data in the UK.. I am now travelling in Germany but am not sure if I have same deal with roaming. I have increased my roaming allowance from £10...
Latest from our Blog
Rewards and the EE app
We want to thank you for choosing EE. So say hello to EE Rewards, only available in the EE app. Weekly discounts, money off your mobile bill, and great discounts on the brands you love. You'll get: W...
We drop the tech, you catch the deal
Once a month, for one day only - one huge saving on the hottest tech. Want amazing deals on the hottest tech? You'll need to stay ready, and act fast. Once a month, for one day only, the EE Tech Store...
Manage their time online with EE WiFi Controls
Taking control of the tech and connectivity in your home can help you get the very best from your WiFi. Our WiFi Controls makes it a doddle to get everything set up, just the way you want it. You’ll f...
Use WiFi Enhancer to get the best from your connection
Activate Work Mode or Game Mode within WiFi Enhancer to prioritise online traffic to those activities and get the best from your connection. Sometimes, you need your WiFi to help you get more done, or...
